Delivery - Returns, exchanges and refunds
If you have placed an order for delivery outside of the European Union, please note that no custom fees and import taxes are imposed once the parcel arrives in the country of destination. Free delivery is offered over 250€.
Delivery in France and EU
Free delivery is offered over 100€ of purchase in France via CHRONOPOST and over 150€ in Europe (Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City State, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Northern Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, Ukraine) via DHL.
BREXIT update For products shipping from France to addresses in the UK, tax and duties will be settled on your behalf, so there is no cost to you. Free delivery is offered over 200€.
How do I return an article ordered on the site?
You have a right to 14 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return. Your request for return can be carried out by contacting Maison N.H Paris by email email@example.com, and we will indicate you the methods to be followed. As of reception of the return authorisation email, you can return the chosen products, in their original packaging, accompanied by the invoice to the address indicated. The cost of returning the product is at your charge.
Which articles ordered on the site can be returned?
All the products on the site can be returned, except those marked to the contrary. Returned products must be intact, in a perfect state for resale, and in their original packaging. It cannot have been worn, used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
Which is the deadline for returning an item?
You have a right to 14 days as from the reception of the goods to tell us your intention to return a product to us and the reason for this return. Then, you must return the item to us as soon as possible and within a maximum delay of 14 days.
What happens to my items when they are returned?
Upon reception of your return parcel and the validation by our services, you will receive a confirmation email of your item having been returned. Maison N.H Paris will change the item if you want or refund to your credit card.